Privacy Policy

Information We Collect

Account Information

When you create an AutoHVAC account, we collect:

• Email address for account creation and communication
• Name and company information for professional identification
• Billing information for payment processing (handled securely by our payment providers)
• Password (encrypted and never stored in plain text)

Project Data

To provide HVAC load calculation services, we process:

• Blueprint files and architectural drawings you upload
• Building specifications and project parameters
• Location data (ZIP codes) for climate zone calculations
• Generated load calculation reports and analysis results

Technical Information

We automatically collect certain technical data to improve our service:

• Device and browser information for compatibility
• Usage analytics to improve our platform
• Error logs for troubleshooting and support
• IP addresses for security and fraud prevention

How We Use Your Information

Service Delivery

• Processing your HVAC load calculations and generating reports
• Storing your projects for future access and modifications
• Providing customer support and technical assistance
• Sending service-related communications and updates

Platform Improvement

• Analyzing usage patterns to enhance our AI algorithms
• Improving calculation accuracy and processing speed
• Developing new features based on user needs
• Ensuring platform security and preventing abuse

Data Security & Protection

Technical Safeguards

• Encryption: All data is encrypted both in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Strict role-based access controls and multi-factor authentication
• Data Centers: Industry-leading cloud infrastructure with 24/7 monitoring
• Backups: Secure, encrypted backups with disaster recovery procedures

Operational Safeguards

• Regular security audits and penetration testing
• Employee background checks and security training
• Incident response procedures and breach notification protocols
• Compliance with industry security standards and best practices

Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:

Service Providers

We work with trusted third-party providers for:

• Payment processing (Stripe) - handles billing information securely
• Cloud infrastructure (AWS) - provides secure hosting and storage
• Email services - for account notifications and support communications
• Analytics tools - for improving service performance (data is anonymized)

Legal Requirements

We may disclose information when required by law, such as:

• Responding to valid legal process (subpoenas, court orders)
• Protecting our rights, property, or safety
• Investigating fraud or security incidents
• Complying with applicable regulations

Your Rights & Controls

Account Management

• Access: View and download your account information and project data
• Correction: Update or correct your personal information
• Deletion: Request deletion of your account and associated data
• Portability: Export your project data in standard formats

Communication Preferences

• Opt out of marketing communications (service emails will continue)
• Choose notification preferences for account updates
• Control how we contact you for support and service issues

Data Retention

We retain your information for as long as necessary to provide our services:

• Active Accounts: Data retained while your account is active
• Closed Accounts: Most data deleted within 90 days of account closure
• Legal Requirements: Some data may be retained longer for legal or regulatory compliance
• Backups: Data in backups is automatically purged according to our retention schedule

International Data Transfers

AutoHVAC operates primarily in the United States. If you're accessing our service from outside the US, your data may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction. We implement appropriate safeguards to protect your data during international transfers.

Updates to This Policy

We may update this privacy policy to reflect changes in our practices or applicable laws. When we make material changes, we will:

• Notify you via email at least 30 days before changes take effect
• Post the updated policy on our website with a new "last updated" date
• Highlight significant changes in our notification
• Obtain your consent for material changes that affect how we use your data

Contact Us

This privacy policy is effective as of January 1, 2025, and applies to all users of the AutoHVAC platform. By using our service, you acknowledge that you have read and understood this policy.